Customer Service Representative

Full Time Jobs in Qatar in Customer Services
  • Doha, Qatar View on Map
  • Post Date : July 1, 2021
  • Salary: Negotiable
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Job Description

Duties & Responisbilities:

  • Respond to customer queries on phone or via WhatsApp
  • Attend to customers in the studio
  • Provide information provided to customers/ FAQs
  • Process orders and payment (preparing invoices, taking correct requirements)
  • Quality check of the final product before/while packing orders
  • Arrange delivery (Qatar/Abroad)
  • Coordinate with DHL and/or Aramex for all matters (booking pick-up, tracking shipment)
  • Manage customer database (names/phone numbers/address/sizes, etc)
  • Book appointments and provide quotations
  • Coordinate between production, customers and the accounts team for orders to be processed correctly and on time as well as for processing payment
  • Keep track of payment and delivery dates for customers
  • Deal with any customer complaints and inform management for more serious issues
  • Keeping track of orders received via the website and forwarding them to the production team efficiently

Inventory

Requirements

  • Keep track of inventory (and updating the website accordingly)
  • Inform the secretarial staff when we are low on fabric and material

Cash Handling And Invoicing

  • Receive orders and payments from customers
  • Handover daily cash payments to accounts
  • Coordinate with the accounts department for processing invoices and payment

Pricing And Costing

  • Assist the team in pricing for new collections and items
  • Keep track of costing for all new collections and collaborations

Database

  • Manage and update a complete database of all the collections, look-books and items in stock
  • Manage and update the customer contact list (for events, promotions, etc)

Coordination

  • Coordination with production department to process orders
  • Coordination with the accounts department to process payments and dues
  • Oversee the production cycle to update and inform customers of any delays or unavailability of items
  • Inform and update the clients about the status of orders or any delays

Teamwork

  • Provide complete support to the executive secretary during busy times or her absence
  • Provide regular updates to the CEO and Supervisor on any assigned/delegated tasks

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