Customer Service Executive – Aramex

Full Time @ Jobs in Qatar Sector: Customer Services
  • Doha, Qatar View on Map
  • Date Posted : January 12, 2022
  • Salary: Negotiable
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About the job

Purpose:

Ensure excellent customer service is provided to customers in a timely manner, by adhering to policies and standards to achieve the highest satisfaction levels.

Customer:

  • Provide excellent customer service for customers as per Aramex CS standards
  • Handle all GCS cases, follow up and close all requests.
  • Attending customer’s enquiry by fulfilling their requirements, solve their problems, follow up their cases and update them.
  • Respond to all requests that are under IRT “Immediate Respond Team” as perthe standard (respond within 24/7 and by 10 seconds to 10 minutes”.
  • Manage and meet customer expectations
  • Respond to all customers enquiries to improve their customer service experience.

People

  • Collaborate with the team to achieve the team objectives
  • Facilitate the flow of information horizontally and vertically

Operations:

  • Sustain high customer satisfactory service level
  • Serve all customers enquiries and provide full information and advice.
  • Close pending cases on a timely manner.
  • Achieve Aramex customer service KPIs Pass the customer service audits.
  • Support to solve the bad address shipments if needed
  • Implement Customer Service KPIs

Financial Results

  • Ensure customer satisfaction to retain customer
  • Follow up on domestic and express outstanding shipments for cash if needed
  • Handle SRN & collections in case needed.

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