Customer Service Assistant – HD | IKEA


We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

Customer Services Assistant – Home Delivery assists the customer in-home delivery section in a professional manner. Also, to ensure receipt of cash, cheques etc, from all showroom transactions are properly completed and recorded; and such assets are held in safe custody within the company in accordance with company procedure.

  • Greet all clients at the home delivery front desk in a professional manner.
  • Receive, check, and verify goods from the customer against the invoice as per the company policy, system and procedures.
  • Ensures to report to home delivery senior for any stock irregularities found while verifying the goods.
  • Process home delivery booking schedules following the given benchmark with accuracy.
  • Ensure all goods are labeled before moving to the holding area.
  • Provide accurate information to customers and IKEA sales co-workers regarding home delivery lead time.
  • Ensure the customer’s home delivery reconfirmation call is carried out a day before the delivery schedule.
  • Ensure customers follow up call after the delivery
  • Maintain a neat, clean appearance of self and work area.
  • Ensure to follow the home delivery standard operating procedures.
  • Schedule home deliveries and assemblies details.
  • Attends to customers’ queries and problems in a professional manner.
  • Maintains files of completed and pending deliveries.
  • Updating PGI reports on a weekly basis and co-ordinate with STS system Errors Maintain all documents/records as required by company systems and procedures.
  • Ensure and maintain adequate stock of printed stationery.
  • Controlling home delivery teams and services after delivery.

Minimum Experience: 2 years in a similar role.

Minimum Qualifications and Knowledge: High School

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