Customer Service Agent – Axios International

Full Time @ Jobs in Qatar Sector: Customer Services
  • Doha, Qatar
  • Date Posted : April 15, 2022
  • Salary: Negotiable
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About the job

Position Purpose

The purpose of this role is to engage with and coordinate program beneficiary applications using the program platform.

The jobholder will act as a liaison, provide program-related information, answer to queries and concerns, and carry out administrative duties.

Duties and Responsibilities

  • Liaise with pharmacies and patients
  • Co-payments reimburse solution administration
  • Work closely with the Program Manager to secure patient file approval
  • Ensure that current patients receive their medications quickly and efficiently
  • Coordinate with the Program Manager to prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance
  • Maintain and update electronic Program files, including patient and quality assurance data.
  • Conduct administrative duties for the office
  • Manage the inbound and outbound calls and responding to patient inquiries and concerns
  • Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data
  • Providing patients with the organization and program-related information
  • Additional duties as required

Relationships

  • Work closely with management team in the region.
  • Reporting to the Program Manager in region
  • Work with the related divisions of Axios
  • Maintain ongoing and frequent communication with Axios staff including Axios global staff.

Competencies

  • Application of job Knowledge
  • Concern for Order and Quality
  • Adaptability and flexibility
  • Dependability
  • Teamwork

Educational Background and Experience

  • Any Degree or Diploma or relevant experience in customer service management
  • 0 to 2 years working experience in an administrative role is ideal
  • Good command of both spoken and written English
  • Experience in data entry, monitoring and management

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