About this role

Communications Officer with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector;•Coordination and reporting from Company’s Customer Relationship Management System (CRMS) based on a Microsoft dynamics platform. This will include monitoring of performance against defined SLA’s and recommending actions for improvement;

Management and coordination of external communications issued by the Project Affairs Directorate utilizing multiple channels including social media platforms;•Working in consultation with Company’s public relations Dept, ensure the coordination of media communications and briefings issued by the IA Directorate from time to time;

Develop and manage the introduction of policies, processes and procedures designed to improve the quality of communications with customers, stakeholders and government agencies;

Provide advice and support to Departments and Programme Governance Teams on the quality and content of communications;

Prepare and coordinate internal and external briefing material on the progress and status of Company’s projects and programmes;

Act as the coordinator for the preparation of the IA Directorate Communications response to emergency incidents and customer complaints including the follow-up of all issues which exceed the approved SLA times for response;

Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the Senior Management team;•Preparation and updating the Project Affairs customer Relationship Management Plan;

Support the Project Affairs Senior Management team in other tasks or communications activities as required from time to time;

What you need to bring

• BSc or equivalent degree in media/Communication/relevant faculty from an institute of repute;
• 5 years of demonstrated relevant experience in Public Relation and communications;
• Arabic and English Language Fluency essential.