Customer Experience – Senior Ticketing Agent | Ground Services

Full Time @ Qatar Airways Sector: Airline & Aviation
  • Doha, Qatar
  • Date Posted : April 13, 2022
  • Salary: Negotiable
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About the job

About The Job

Create reservations, quote fares and issue tickets as a part of passenger handling at the front office. Serve customers professionally through telephone or in person in order to achieve customer satisfaction, generates revenue and take all possible measures to avoid loss of revenue

Key Accountabilities Include

  • Create reservations for passengers. Handle customer requirement request professionally ensuring minimum complaints.
  • Arrange reservations and rerouting for using timetables, airline manuals and tariff book.
  • Issue tickets and EMDs quoting correct fare, to reduce passenger complaints and debit notes.
  • Advice changes in booked flights of passengers or to cancel or to confirm reservation.
  • Initiate and promote QR products to generate revenues.
  • Record and process reservation made by phone/fax/emails; action telex messages or authorities.
  • Handle processing of all kinds of rebates/discounted tickets.

Airport Responsibilities

  • Handling last minute passengers at the Back Office, Kiosk, Premium Terminal, Transit A & B locations.
  • Assist mishandled passengers such as No Record (NOREC}, Denied Boarding (DNBs).
  • Assist last minute passengers’ request for upgrades on departures at the Upgrade on Departure (UOD) Desk.
  • Assisting HUB Operations for any sales and ticketing related queries.
  • Handling the ticketing reissuances/re-bookings for flight disruptions.

To be successful in this job you should have:

Without a Degree

  • High School Qualification with Minimum 2years of job-related experience.

With a Degree

  • Bachelor’s Degree or Equivalent with Minimum 1 years of job-related experience.
  • Track record of implementing change and revenue delivery.
  • Recognized IATA/ Airline Basic Tariff Course
  • Knowledge of the Frequent Flyer Product
  • Command of English language
  • Excellent relationship building skills
  • Strong influencing and negotiation skills
  • English and/or Arabic speaker.
  • Good network within QR and knowledge of travel industry.

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