In this role, you will provide leadership and direction to the Cabin Crew Performance Management team relating to service delivery, safety and customer focus in order to achieve the overall success of on-board customer experience.
You will develop and implement action plans in relation to performance management, process gaps and product enhancements in line with industry standards to support business objectives.
While leading a group of managers, you will also oversee all benchmarking comparisons for performance metrics, establish and implement performance KPIs, lead risk assessments and mitigation strategies and develop briefing materials, presentations, supporting documentation for communicating business proposals or business performance to Executive Management.
You will also lead the collaboration of the Performance team with internal partner departments in the design and development of systems and processes that contribute towards enhancing operational excellence.
To be successful in this role, you will have a university degree and at least 10 years of experience in relevant In-Flight / Cabin Services functions. You will also have experience managing a large multicultural workgroup within an airline service or safety area. You will also have a good knowledge of business and management principles including strategic planning, program planning, budgeting, financial analysis, resource allocation, and leadership techniques. You will have good knowledge of software used to facilitate organizational planning and administration.