Customer Experience – Rostering Officer

Full Time @ Qatar Airways Sector: Airline & Aviation
  • Doha, Qatar
  • Date Posted : May 25, 2022
  • Salary: Negotiable
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About the job

About The Role

You will be responsible for preparing, arranging and optimizing the rosters for Al Maha and Lounge staff members under Customer Experience.

You will ensure all roster related activities are maintained, prepared within the deadlines by prioritising as per the operational requirements.

You will be responsible in managing, planning and scheduling adequate coverage while ensuring that it is in compliance with company policies and procedures, and requirements from the departments.

You will liaise with departments /staff and respond to their queries efficiently and provide assistance in daily management of rosters based on ad-hoc requirements or developments.

You will maintain and update online systems/database with appropriate data in order to provide reports and to ensure optimum utilization/allocation of resources.

About You

A successful candidate will have-

Bachelor’s level with minimum 3 years of job-related experience required or High School/Vocational/ Diploma or Equivalent with minimum 4 years of job-related experience.

It is essential to have –

  • Working knowledge in resource planning and rostering.
  • Knowledge of MS Office applications, Internet applications, and other relevant systems and software.
  • Excellent English communication skills, both verbal and written
  • Ability to work collaboratively with various departments

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