About the job
Customer Impact- 40%
Participates in proactive delivery, spots performance issues, analyzes problems, develops solutions to meet customer needs (including skilling needs), represents them.
Engages in strategic service delivery planning, in partnership with the account team, to strengthen targeted customer relationships and support accurate customer contactability for surveys.
Gathers customer impressions of products and services and integrates this feedback into decision making and service delivery planning.
Seeks information about the underlying needs of customers and recommends service delivery to meet those needs.
Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.
Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.
Provides the most effective method of service delivery by analyzing trends and common themes across customers.
Builds plans that consider potential obstacles and immediate and long-term consequences.
Demonstrates expertise in a specific solution, or several products, feature functions, or services.
Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.
Business Impact – 40%
Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.
Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
Prioritizes Managed IP/Community IP re-use where appropriate to accelerate customer outcomes
Contributes to IP creation and updates by identifying gaps through delivery
Participates in relevant communities to share expertise and learn from others
Individual Impact – 20%
Consistently applies “lessons learned”, model personal accountability & teamwork.
Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.
Understands the portfolio of Support offerings and contribute & participate in customer and internal meetings to articulate value.
Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.
Demonstrates Self Learner mindset through alignment of individual skilling to team/area demands and continuous upskilling to align to Customer Success goals
Ensures delivery meets/exceeds all operational excellence guidelines and best practices
Experience with one or more Big Data or Analytics Products and Services like:
Azure Data Factory
Azure Cosmos DB, NoSQL Services, MongoDB
Azure Data Lake gen2 (a.k.a. Azure Storage Account)
Apache Hadoop, Spark, Hive
Cloud Streaming technologies (Azure Stream Analytics, Apache Storm)
Open-Source Ecosystem (Linux, Apache, etc.)
Data Governance Experience with Azure Purview
Azure Synapse and Datawarehouse experience including Synapse Serverless Offering
Developer Experience: Python, Scala
End to End Data Engineering implementation experience including but not limited to Data Ingestion framework, Data Quality Framework, Data processing and governance frameworks.
Experience in Microsoft Azure Cloud Data Services such as Azure SQL Database, Azure Analysis Services, Azure Event Hubs/IoT Hub, Microsoft BI technologies including Power BI and Analysis Services
Experience in one or more of these areas desirable
Prior job experience in Data Engineer workloads with Azure HDInsight, Databricks or other products services like Hadoop, Cloudera, Spark, Python
Experience with one or more customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.T. consulting, customer or technical support or consulting or end-user support.
Experience with the Apache Hadoop ecosystem (HDFS, YARN) and related components (Spark, Hive, Impala, Kudu, Solr, etc.) and ability to discuss pro/cons of centralized architecture for data management and data access
Experience in Solution Architecture/Engineering. Ability to listen customer requirements, brainstorming and propose solution architecture, further hands-on with samples. Ability to design, build and demostrate real business value for this products/services.
Knowledge about Databases technologies backgrounds (SQL Server, Oracle, DB2, MySQL/MariaDB, other structured databases)
Programming & debugging experienceWell-verse with consuming API of varied Azure Services
Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines
Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft
Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner
Ability to distill, prioritize and act on feedback from a variety of sources
Ability to communicate with a variety of different audiences and strong presentation skills
Ability to match technical solutions with customer business requirements
Ability to lead and motivate technical communities
Ability to effectively recognize and adapt to change