We are currently hiring for your skills for managing customer feedback. The main objective of the position is to manage the feedback process with the customer through the entire cycle from receiving/acknowledging the communication, analyzing the feedback request, leading the investigation process through to finalizing the resolution and necessary response and evaluating and submitting the compensation proposal for approval. The customer care officer directly manages all customer-facing communication and is the final approver on all cases not leading to compensation.
The Customer Care Officer plays an important role in the continuous improvement initiatives for the airline by highlighting recurring causes of service failures and participate in ongoing forums to optimize the Customer Experience Journey.
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Together, everything is possible.
We are looking for a passionate and experienced professional to join the Customer Engagement & Loyalty – Customer Care Team
- Relevant college or university qualification to min bachelor’s level is essential.
- Minimum 4 years of experience with hands-on premium customer care/ customer service.
- Possess strong analytical and detail-oriented.
- Possess strong written and verbal communication skills.
- Possess strong interpersonal and team working skills.
- Possess strong customer service and problem-solving skills
Apply for this job on company website, click on this link: careers.qatarairways.com.