We are currently hiring for your skills for managing customer feedback. The main objective of the position is to be responsible in assisting the management of customer feedback process with customers through the entire cycle from analyzing the feedback request, facilitating the investigation process through to finalizing the resolution and structuring the necessary response.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
We are looking for a passionate and experienced professional to join the Customer Engagement & Loyalty – Customer Care Team.
- Relevant college or university qualification to min bachelor’s level is essential
- Minimum 4 years of experience with customer facing in an airline or hospitality
- Fluent communication skills (read, write & speak) in Italian or Spanish or German or Nordic
- Ability to analyses complex cases as presented by a customer and to determine the actual customer request and intent
- Ability to apply company policy as well as own judgement for case resolutions
- Comfortable working with a large case volume and to manage self and team’s expectations with regards to workload and overtime requirements
- Preferred Airline reservations and ticketing qualification