Customer Accounts Agent – DHL

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Job Description

Would you like to become part of the world’s most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our “Insanely Customer Centric” Team and become a Certified International Specialist!

YOUR TASKS:

  • To manage a portfolio of account receivables in an efficient and effective manner and in accordance with DHL targets.
  • To provide a top class account management support for customer’s through pro-active account management to ensure that they receive the highest level of service.
  • Responsible for collecting all receivables outstanding from our debtors by effectively managing a portfolio assigned while ensuring that Days Outstanding (DOS) is in line with the DHL target
  • Provide periodic reports & lists as prescribed to ensure all problem areas are highlighted and there is a smooth workflow.
  • Ensure reports are authentic and 100% error free to ensure strict vigilance and remedy

YOUR PROFILE:

  • Bachelor of Science or Commerce or/and Major in Accounting
  • One year experience in accounts receivables or in accounting environment.
  • Excellent verbal communication skills and interpersonal style
  • Strong command of both English and Arabic languages
  • Excellent organisational skills, including ability to prioritise workload
  • Proven ability to work under pressure in a fast paced, time sensitive environment
  • Demonstrated ability to use initiative/judgement to solve job related issues
  • Proficiency in MS Office.
  • Sound analytical & customer service skills.
  • Excellent telephone skills

OUR OFFER:

  • Strong career support in an international environment.
  • Great culture and colleagues.
  • Multifarious benefit programm.