Abacus Technology is seeking a Client Systems Support Technician to provide technical support for the US Air Forces Central Command (AFCENT) Directorate of Intelligence (A2) at Al Udeid AB. This is a full-time position.
Maintain, troubleshoot and repair IT systems. Track hardware during removal/replacement, repair cycle, acquisition requests and disposal requests. Participate in meetings and seminars. Provide prioritized service restoration to hardware/software designated by the appointed government representative during outages or emergencies. Instruct users and maintainers on proper operation and maintenance of systems. Immediately report all detected or known attempts of unapproved hardware/software installations or changes to an appointed Government representative. Submit, update, and monitor the Help Desk ticketing system for all in-coming requests for service and ensure that all actions taken are properly documented. Support Inspections, Information Assurance and Configuration Management (CM) audits and comply with Information Assurance standards, USAFCENT Standards, and guidance provided by the DoD. Provide knowledge transfer for all supported functions to increase office continuity. Perform equipment accountability (inventory/positive control), perform analysis and recommend updates, warranty requirements, enhancements or replacements to extend the life or improve reliability of the equipment in support of critical equipment or equipment no longer supportable by repair or replacement. Document, identify, remove, relocate, package, track, sanitize, modify, and replace hardware. Receive and ship hardware deliveries.Maintain the warehouse vehicles and facilities in a safe and clean manner. Transport hardware when required by government appointed representative. Develop and submit a Client Systems Support Monthly Status Report.
3+ years experience in technical support role. Must be Security+ CE certified (or other certification in compliance with DoD 8570 IAT Level II). Must be A+ and CCNA certified. Experience configuring, maintaining, troubleshooting, and repairing the following: printers, scanners and multifunction devices; IT networks and networked devices; network cabling; personal computers, laptops, common peripheral devices and applicable software of said devices; wireless protocols and devices; common Microsoft operating systems and applications (e.g. Server 20016, Windows 10, DOS commands, MS Office 2010); and non-specific software applications. Able to organize and track systems; establish and maintain said systems (e.g. help desk ticket tracking database, hardware and software inventory tracking, and office files). Able to communicate clearly, good verbal and written communication skills, with demonstrated ability to communicate with technical and non-technical team members as well as functional management. Must have good personal and teamwork skills. Possess the ability to perform accurately in situations of evolving organizational requirement and deadlines. Must be a US citizen and hold a Top Secret clearance with SCI access or eligibility (TS/SCI).