Client Support Executive – Marsh

Full Time @ Jobs in Qatar Sector: Customer Services
  • Doha, Qatar View on Map
  • Date Posted : November 26, 2021
  • Salary: Negotiable
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Job Description

Primary Accountability

Assist in managing clients’ insurance programmes with a view to enhance Marsh’s client service delivery; help towards achieving agreed client objectives, ensuring client access to full range of Marsh’s services/capabilities, and building relationships with insurance markets / business partners.

Key Responsibilities

  • Work closely with the Client Executives (CEs) / T1 (sales) team and the Claims Executive for managing client accounts and / or claims handling; and drive achievement of short and long-term revenue and profitability goals;
  • Work with the CEs and the Placement team on renewals / new business placements as per thresholds agreed with the Placement team.
  • Embrace the Marsh operating principles and actively engage with colleagues to make Marsh ‘Be the Best’ in Qatar;
  • Ensure operations are fully aligned and adhering to local laws and regulations in co-ordination with Compliance team;
  • Support the operations on IT related aspects and manage administration.
  • Establish good working relationships with colleagues at all levels within Marsh, Clients, and (Re)Insurance Markets.
  • Provide prompt support to clients and Marsh colleagues.

Financial Performance

  • Assist in sales activities of the T1 and CEs team.
  • Work with the CEs and the Placement team to secure renewals / new business placements, as per thresholds agreed with the Placement team.
  • Work in coordination with the Credit Controller & the Finance team to reconcile the accounts statement from insurers against that of Marsh and communicate with the insurer / client to resolve any discrepancies.
  • Work in coordination with the Credit Controller, CEs & the Finance team to support the collection of the outstanding receivables from clients.

Client / Industry relations

  • Understand the client’s business and risk profile, its products, developments, structure, financial position, politics, market position and aspirations.
  • Know the client, particularly the decision makers, build and maintain relationships with them.
  • Determine the client’s risk management needs and ensure the team is fully aware of their risk philosophy.
  • Keep up to date with market and technical developments.


Ensure adherence to Marsh Compliance policies and procedures;

Follow the Marsh McLennan Code of Conduct (The Greater Good) Guidelines in letter and spirit

  • Clients First
  • Honesty
  • Selection of Markets
  • Integrity
  • Transparency
  • Ethics without compromise

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