Cisco Telephony Support Engineer – emovis

Full Time @ Jobs in Qatar Sector: Computer, Software & IT
  • Doha, Qatar View on Map
  • Date Posted : January 17, 2022
  • Salary: Negotiable
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About the job

Unless you meet all of the screening criteria please do not apply otherwise your application will be rejected.

Responsibilities

The role of the support person is to ensure the following is in place:

  • Ensure that on a day to day basis the UC system is available, and that all monitoring is acted upon and any corrective maintenance applied
  • Provide advice and guidance to emovis operations with regards to system reporting
  • Act as escalation point for critical issues on the system
  • Investigate any system upgrades and changes that could be made to provide more reliable or efficient systems
  • Provide support for any developments on the system, and coordinate these with all the relevant operations
  • Available to visit data centres as and when required to provide support and corrective maintenance.
  • Have a good level of competency in Networks with an understanding of the telephony and the overall infrastructure

Requirements

  • 4 years configuring and supporting complex Cisco UC solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco Dialer
  • 2 to 4 years of experience troubleshooting and supporting UCCE [ICM, CVP} solutions.
  • Strong experience troubleshooting Cisco Routers and Nexus Switches, H.323, SIP and/or MGCP deployment and support experience, and Session Border Controllers
  • Cisco CSS deployment and support experience is a plus
  • Prior experience administering or supporting LAN/WAN [QoS, VLAN’s, Bandwidth modeling] and VoIP infrastructures
  • Experience configuring and troubleshooting Voice Gateways
  • SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful

Qualifications

  • BSc. Computer Science or equivalent
  • Provide support to enterprise-level customers regarding advanced UC and UCCE issues. Leverage your knowledge and experience with problem resolution of CUCM, Cisco Unity Connection, SIP, Voice Gateways, Cisco Dialer, and UCCE scripting and break/fix support.
  • Ability to work in a delivery support environment that involves structured processes and timelines
  • Experience with a disciplined development methodology and release management process
  • Proven and demonstrated ability to perform complex problem isolation within telecommunication infrastructure
  • Familiarity and exposure to SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis/voice protocols
  • Cisco Certifications (i.e., CCNA, CCNA-Voice, CCNP, etc.,) preferred but not required

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