About the job
- To act as an ambassador for Centrepoint, effectively managing the day-to-day operation within the store utilizing business practices and relationships with the other concepts
- Responsible for the overall success, driving sales, reinforcing operational consistency, and staff development, as well as overall service and brand integrity for the store
- Be a role model for strong product knowledge of the Centrepoint product line, as well as selling and customer service standards
- To manage the day to day operational of your store. i.e Centrepoint staff requirements and cashiers deployment, security guard deployment, finance and cash management and well maintained property
- Full implementation of the centrepoint store operating procedures
- Manage, supervise and coach the centrepoint team to ensure the highest level of competency and capability within your resource framework.
- To ensure the highest level of customer service is consistently given, aligned with the centrepoint customer jouney experience. To ensure every customer leaves your store delighted.
- Maintain daily store floor walks with your concept counterparts constantly challenging inconsistencies in retail standards and customer offering.
- Full administrative responsibility for your store ensuring that all store and business compliance processes are in place
- Ensuring consistency in the cleanniness housing keeping and visual merchandising standards of your store in line with centrepoint visual and brand guidelines.
- Management & maintenance of key internal & external relationships to drive the success of the store
- Drive membership of Shukran & manage data entry requirements
- Coordination and sharing of best practice for loss prevention across the concepts within your store.