Call Centre Executive – DOMASCO

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Job Description

We are currently seeking an experienced Call Centre In-charge to handle our Call Centre and to manage & guide Call Centre Agents for successfully carrying out various business improvement & customer retention activities for Sales & After Sales Divisions.

The Main Job Responsibilities Will Include

  • Managing the Call Centre and guiding Call Centre Agents in their day-to-day tasks.
  • Handling of outbound & inbound calls as per standards & KPIs set.
  • Support business by carrying out various outbound call activities, to increase customer visits to workshop/showroom.
  • Monitor & improve Call Centre KPIs.
  • Conduct Team Meetings to improve concern areas.
  • Train new Agents on various activities handled in Call Centre.
  • Preparation of reports on a daily/weekly/monthly basis.