We are currently seeking an experienced Call Centre In-charge to handle our Call Centre and to manage & guide Call Centre Agents for successfully carrying out various business improvement & customer retention activities for Sales & After Sales Divisions.
The Main Job Responsibilities Will Include
- Managing the Call Centre and guiding Call Centre Agents in their day-to-day tasks.
- Handling of outbound & inbound calls as per standards & KPIs set.
- Support business by carrying out various outbound call activities, to increase customer visits to workshop/showroom.
- Monitor & improve Call Centre KPIs.
- Conduct Team Meetings to improve concern areas.
- Train new Agents on various activities handled in Call Centre.
- Preparation of reports on a daily/weekly/monthly basis.