Call Centre Executive

Full Time Jobs in Qatar in Call Center
  • Doha, Qatar View on Map
  • Post Date : July 7, 2021
  • Salary: Negotiable
  • 3 Click(s)
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Job Description

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

Description

  • Make announcements in English and Arabic and pages the relevant person the visitor or co-workers asked to see
  • Operates the switchboard in a professional manner
  • Attends the calls and queries promptly and courteously.
  • Operates the store paging and music system
  • Ensures awareness of all emergencies and evacuation procedures and list codes
  • Deals with internal operator issues
  • Handles routine customer complaints promptly and courteously
  • Briefs the Duty Manager on complaints that require management assistance
  • Ensures all customer’s queries are attended to in a professional manner
  • Compiles and supports FAQ details for ease of use
  • Improving customer service in the store and answering customers queries

Requirements

  • Minimum of high school qualification
  • Proficient in Arabic and English (written & spoken)
  • 2 years experience in a similar role

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