We are urgently looking for a Call Center Operator in Qatar.
- Excellent communication skills in both English and Arabic languages.
- Computer literate with the ability to learn customer service software applications.
- Ability to type 30 wpm.
- Personal integrity and self-management.
- Outstanding problem solving and decision-making skills.
- Planning, organizing, and analytical ability.
- Ability to work with teams from diverse cultural backgrounds
Duties and Responsibilities:
- Answer the phone and listen to customers’ questions and concerns.
- You will answer their questions about bank products and try to solve any problems they may have, following the company’s procedures.
- Escalate unresolved or complex inquiries to the appropriate personnel or department when necessary.
- Explain company policies and procedures courteously and patiently