Cafe Manager | MARKS & SPENCER | Vendome Mall

Full Time @ Al-Futtaim Sector: Hotel, Tourism & Hospitality
  • Doha, Qatar View on Map
  • Date Posted : January 9, 2022
  • Salary: Negotiable
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About the job

Job Purpose

The Café Manager must ensure the seamless running of the M&S Café in the most efficient and effective manner. They must deliver the highest possible standards of service, whilst being pro-active in maintaining and or improving turnover and profitability. Reports to the Store Manager in DFC.

Key Accountabilities

Café & Customer Management

  • Seek and maximise revenue opportunities and minimise costs
  • Consistently exceed customer expectations
  • Develop a motivated and high performing team committed to delivering clear goals
  • Protect the health, safety and well being of our customers and colleagues
  • Be a change agent, constantly reviewing service delivery
  • Work closely with the existing M&S Café team to ensure a seamless operation
  • Develop a culture of actively seeking feedback from customers on a regular basis
  • Agree and implement actions to continuously improve the customer experience
  • Ensure customer requests and feedback, both verbal and written are responded to promptly and efficiently.
  • Maintain and further enhance relationships within the immediate locality, namely residents, retail and office tenants
  • Create, deliver and measure promotional activities, including staff incentives
  • To provide a clear handover during shift changes and ensure each shift is reviewed and handovers/briefings are carried out
  • Ensure Bi-weekly meetings take place with key personnel both in the Café and the store to ensure the team are fully briefed and action points are recorded and achieved.
  • Make yourself aware and notify your team of any menu changes, special requirements (including menu items and dishes), outstanding orders or work tasks required prior to the commencement of service
  • Ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work
  • Supervise the daily morning meetings with all staff to brief on the day’s activities, menus and events.

People

  • Develop a positive and direct relationship with all colleagues
  • Within the department, support a culture of pride, ownership and desire to exceed expectation
  • Foster a culture of flexibility
  • Ensure you respond quickly and positively to changing requirements whether within the department or outside in order to meet business demands

Health and Safety

  • Develop an awareness of the implications that H&S issues have on insurance premium
  • Understand relevant H&S legislation and the implications on the business, taking action as required
  • Ensure all departmental staff work hygienically and productively
  • Ensure a safe workplace by identifying and reporting hazards and taking corrective action
  • Review and communicate health and safety audit reports and initiate required action with relevant departments
  • Action and respond to alleged food hygiene issues, deploying all necessary resources to protect reputation and brand integrity
  • Be fully aware of fire evacuation procedures for your department and your colleagues.

Operations

  • Review and communicate financial information to assist in proactive and timely decision making
  • Manage monthly stock-takes and review results and variances with relevant departments
  • Ensure that in house control systems/audit requirements are adhered to
  • Maintain/develop specific departmental control systems in order to meet or exceed food and beverage margins
  • Control costs without compromising standards and customer experience
  • Build and maintain an efficient team of employees, driving the team towards the objectives of the business
  • Develop a calendar of all key training with the Training Manager, identifying training needs and capability gaps within the team
  • Manage all employees’ performance in line with job descriptions, giving regular feedback and appraisals
  • Manage all disciplinary and grievance issues within the department in consultation with the Human Resources team, giving particular focus to the kitchen / Cafe relationship
  • Audit holiday and sickness administration to ensure consistency and accuracy
  • Ensure all staff complete an exit interview

Minimum Qualifications And Knowledge

  • 8 years’ experience in the Hospitality/Food & Beverage industry experience
  • Strong knowledge of food and its preparations, trends, competition
  • Knowledge of local health and safety regulations
  • Demonstrates good ability to work under pressure and multi-task
  • Strong customer focus.
  • Experience with, and passion for premium food outlets and cafe’s

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