Business Operations Associate – Microsoft

Full Time @ Jobs in Qatar Sector: Business Administration
  • Doha, Qatar View on Map
  • Date Posted : February 22, 2022
  • Salary: Negotiable
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About the job

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Responsibilities

  • Coordinate with TZ lead, Pod Leads, and Business Manager to identify needs and submit vendor resource requests
  • Oversee SOW and PO creation across various regions/countries, ensuring efficiency and compliance across a complex, global landscape
  • Work closely with internal Microsoft partner delivery groups to find skilled candidates within set rates
  • Responsible for the end-to-end process of individual vendor resources with a commitment to data accuracy, operational efficiency and excellence
  • Monthly invoice review and approval to ensure Supplier billing is accurate and timely
  • Assist with Cost Center review and maintenance
  • Miscellaneous support for VDM Lead, TZ Leads, Pod Leads, and Business Manager (examples include reporting, tracking, projects)
  • Build trusted partnerships with internal groups and external suppliers to enable great experiences and ensure open channels of communication and operational excellence

Qualifications

  • Proven experience in the tech industry
  • Proven experience in business support/operations management
  • Proficiency with Microsoft internal tools and reporting
  • Medium to Advanced Excel Skill
  • Proactive, growth mindset individual who is self-directed, organized, and dependable
  • Experience in collaborating with expanded stakeholders and partners
  • Open, confident communicator, effective engagement at all levels of the company
  • High personal accountability and proven team collaboration capabilities
  • Demonstrate a high level of executive maturity and trust

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