Assistant Director of Information Technology (IT)

Full Time @ Four Seasons Hotels Sector: Computer, Software & IT
  • Doha, Qatar View on Map
  • Date Posted : July 12, 2022
  • Salary: Negotiable
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About the job

Our Team

Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.

Who We Look For

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

Job Description

The Four Seasons Doha Serviced Apartments is looking for an Assistant Director of IT to join our talented pre-opening team! Don’t miss this unique opportunity to be part of the world’s leading luxury hotel company! This individual takes ownership over their role and operation and can quickly connect to those around them. Confidence, adaptability, and the assurance of a quality experience make a successful candidate for this role.

Essential Functions

  • Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
  • Establish and maintain user procedures and hardware familiarization for all systems.
  • Provide administration services, to include; contribution to technology capital and operating budgets.
  • Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
  • Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
  • Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
  • Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
  • Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.
  • Assist in the co-ordination of new acquisitions and major projects as required.
  • Participate in property-level, corporate-initiated technology implementations.
  • Good knowledge and support for Desktop OS and applications including patches.
  • Provide direct guest support and quality support to function rooms and conference services.
  • Administer Lotus Notes/Outlook, connection to global VPN and other communication tools.
  • Must have strong interpersonal skills and be able to relate to all levels of staff.
  • Must be able to assist hotel guests with technical requirements and issues.
  • Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.
  • Assist in the process of systems backup and recovery procedures.
  • Assist in management of third party vendors.
  • Provide 24 / 7 support for mission critical systems.
  • Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).
  • Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT.
  • Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
  • Works harmoniously and professionally with co-workers and supervisors

Preferred Qualifications And Skills

  • 4-6 years of experience in related field
  • Excellent command in English, Arabic is an advantage
  • Service Passion for Luxury Hospitality and have an eye for detail.

Our Offering:-

  • Opportunities to build a successful career with global potential
  • Unique strong culture – diversity of 50 different nationalities
  • Management – Living accommodation in a high-quality, well-resourced apartment
  • Excellent Training and Development opportunities
  • Employee Recognition Programs
  • Complimentary nights at FS Hotels Worldwide
  • Paid annual home leave tickets
  • Complimentary meals in employee restaurants
  • Free transportation to work
  • Medical coverage

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