Air Freight Specialist – Aramex

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Job Description

Purpose of the Job:

Focal Point of Contact with clients for air freight-related requests. Follow the end-to-end customer profile and maintain existing business. Procure the best rates from the airlines after identifying the best solution for the customer.

Job Responsibilities:

  • Provide Air Freight solution to the customer
  • Develop relationships with the customer
  • Support client for any claim, payment issues or pending shipment.
  • End to end follow up on shipment life cycle
  • Provide support for the sales, to quote client and Follow on business award.
  • Coordinate with multiple stakeholders internally
  • Negotiate rates with carriers / agents and offices
  • Achieve the overall freight numbers for the customers assigned
  • Report any failure to the line manager and ensure client is updated on time.
  • P&L monitoring and Job invoicing.
  • Handle freight inquiries, quotations and coordination with local and international clients.
  • Ensure improvement in on-time delivery performance of the trade lanes serviced by Aramex
  • Ensure Cargowise adoption & milestone status update integrity is 100%
  • Monitor & manage airlines relations on a station level for a better buying power and lead negotiation of adhoc or contracted rates to provide more competitive rates to customers
  • Coordinate with regional pricing desk for RFQs, projects & tenders whenever required

Job Requirements (Experience and Education):

  • Bachelor’s degree in business or any other field
  • 3-4 years of relevant working experience in the Air Freight Forwarding industry
  • Knowledge about global trade lanes, airlines & air freight solutions
  • Experience in Customer service and handling Key business clients, airline & rate negotiation
  • Cargowise experience preferred
  • Excellent MS Office skills: Word, Excel and Power Point
  • Good commands in professional email writing


  • Revenue Growth per product
  • GP % per product
  • Win ratio
  • On time billing