Accounting & Settlement Officer – Cards & Merchants Operations

Qatar National Bank

QNB Group, the largest Financial Institution in the Middle East and Africa are looking to hire an Accounting & Settlement Officer – Cards & Merchants Operations, to meet the expansion needs of our office in QNB – Qatar//Doha.

Role Summary

The incumbent will perform the settlement, processing and reconciliation transactions pertaining to all accounts and will ensure customer satisfaction by showcasing superior customer service.

Role Description

  • Process Settlement & Reconciliation department activities within the required period.
  • Process Visa, MasterCard, CUP, JCB and QCB settlement vouchers.
  • Ensure reconciliation of various accounts on a daily basis for closely monitoring them.
  • Ensure posting of transactions on a daily basis to fulfill operating standards.
  • Process transactions in the Card management system.
  • Process card transactions related incidents/ disputes in an accurate and timely basis to meet customer demands.
  • Assist branches and related departments as needed
  • Answer questions and resolve problems as needed.
  • Keep management informed of area activities and of any significant problems.
  • Attend and participate in meetings as required.
  • Stay abreast of changes in Card disputes operations and policies.
  • Ensure compliance with all legal and regulatory pronouncements.
  • Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention.
  • Support International Branches and subsidiaries


  • University degree in Finance, Economics or a Business related field
  • 4- 6-year experience in card operations

Highly required skills:

  • Good verbal and written communication skills (including report writing) in English and Arabic.
  • Ability to make decisions and follow through with initiatives.
  • Computer skills (MS Office, especially MS Excel and bank applications).
  • Good problem-solving skills.
  • Planning, organizing and analytical ability.

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