Guest Relations Agent & Lady in Red

Full Time @ Kempinski Hotels Sector: Hotel, Restaurant & Hospitality
  • Doha, Qatar View on Map
  • Date Posted : November 1, 2022
  • Salary: Negotiable
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About the job

Guest Relations Agent

The incumbent in this position is responsible for – under the management of the Guest Relations Manager and taking into account the established standards – supervising and leading all areas of the Guest Relations.

Marsa Malaz Kempinski, The Pearl – Doha

Marsa Malaz Kempinski, The Pearl – Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamourous destination of The Pearl, in the capital of Qatar.Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms – including 69 suites, two Presidential suites and two Royal suites.

Key Responsibilities

  • Carry out all administrative duties in co-operation with Guest Relations Manager
  • Daily checks on the VIP lists and ordering of corresponding activities
  • Monitor and check the costs of VIP treatments
  • Be responsible for VIP Policy and ensure it is implemented fully
  • Liaise with all departments check all guest requirements and ensure that these are executed on day of arrivals
  • Pre check all guest requirements three days prior to arrival and again the day before
  • Pre check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in
  • Greet arrivals and escort all Guests to the rooms or suites
  • Ensure that all guest comments and complaints are attended to and that all complaint reporting is carried out and recorded
  • Be fully conversant with all hotel activities and promotions
  • Attend to daily guest requirements and enquires and help guide them with all necessary arrangements
  • Prepare all VIP amenities forms and distribute accordingly
  • Update guest profiles and check the existing one

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