Service Coordinator – Industrial Scientific

Company: Full Time Jobs in Qatar
  • Location: Doha, Qatar View on Map
  • Date Posted: October 12, 2022
  • Salary: Negotiable
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About the job

through the various Service processes ranging from receiving for repair to re-deployment in the field. This will involve performing multiple job functions optimally, including receiving, inventory control, material handling, shipping, resolving real-time delivery issues. At Industrial Scientific, we are committed to ending workplace deaths by 2050. This position presents the unique opportunity to take a leadership role in this mission. We’ll help you build meaningful relationships across the company – we’re passionate about employee empowerment and enrichment opportunities! Ready to join our team?

Responsibilities and Expectations:

Mentorship

  • Ensure that all operations and activities align with ISC policies and government regulations
  • Develop, coach and mentor with other members to ensure training and proficiency requirements are met

Coordination

  • Review and make decisions in conjunction with the service team members and Partner(s).
  • Work closely with the team to streamline operations and provide outstanding customer service to Authorized Service Centers
  • Perform basic job duties as the need arises in receiving and sending shipments on daily basis
  • Maintain documentation and records on Warranty claims, Inventory, Shipments – VDM
  • Order, Receive and Issue Spare Parts to Authorized Service Centers and review warranty claims as per ISC warranty Policies
  • Receive & Dispatch of Shipments including Packing, Documentation and Unpacking

Technical Expertise

  • Triage of equipment on the dock as received by various carriers
  • Proper recycling of packaging materials
  • Safe handling and storage of gas cylinders
  • Processing of Warranty, iNet and rental equipment return shipments
  • Proper application of FIFO and storage of iNet and Rental pool instruments
  • Processing of iNet/warranty abuse equipment cases
  • Pick and process customer orders
  • RMA processing. Follow up with Forwarders, expedite shipments
  • Movement of repaired equipment from final charging rack for shipping pickup
  • Accurate entry of customer information into Oracle, Salesforce or iNet control/admin, including the processing of customer owned assets and rental equipment returns and related processes within Oracle
  • Resolve customer concerns related to system or process failure
  • Communicate issues as required to the customer by phone or email on shipping status
  • Work warehouse bin replenishment for spares and gas cylinders
  • Inventory cycle counting and resolution of discrepancies
  • All other duties as assigned including shipping assistance and material handling

Process Improvement

  • Supervise to ensure all policies, procedures and standards are being followed
  • Lead in development, update, review and promotion Logistics SOP’s (Standard Operating Procedures) and documentation. We’re not only seeking process champions but process improvers.
  • Communicate process or product issues as vital with Service Team Leaders
  • Proactively seek continuous improvement of Logistics Department processes (Kaizen), providing continual evaluation of the team’s processes/methods and enacting change as required to assure the most effective use of resources and equipment
  • Participate in departmental daily performance reporting
  • Maintain a clean, safe, and functional work area (5S)

QUALIFICATIONS REQUIRED (Non-Negotiable):

Technical

  • Bachelor’s Degree or equivalent experience
  • Expert computer and typing skills
  • Experience in manufacturing, assembly or repair/service environments
  • Proven capability to work independently on multiple sophisticated projects requiring judgement to resolve problems

Non-Technical

  • Commitment to safe work practice
  • Ability to plan and schedule work
  • Excellent communication skills in English, both verbal and written, with internal and external collaborators
  • Very organized and capable of performing multiple tasks simultaneously
  • Strong interpersonal skills by being a positive role model who exhibits integrity, ethics and professionalism
  • Superior attention to detail and willingness to take ownership of projects and tasks
  • We’re seeking candidates who are fuelled by an unbridled desire to provide exceptional customer service!
  • Inventory management experience

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