through the various Service processes ranging from receiving for repair to re-deployment in the field. This will involve performing multiple job functions optimally, including receiving, inventory control, material handling, shipping, resolving real-time delivery issues. At Industrial Scientific, we are committed to ending workplace deaths by 2050. This position presents the unique opportunity to take a leadership role in this mission. We’ll help you build meaningful relationships across the company – we’re passionate about employee empowerment and enrichment opportunities! Ready to join our team?

Responsibilities and Expectations:

Mentorship

• Ensure that all operations and activities align with ISC policies and government regulations
• Develop, coach and mentor with other members to ensure training and proficiency requirements are met

Coordination

• Review and make decisions in conjunction with the service team members and Partner(s).
• Work closely with the team to streamline operations and provide outstanding customer service to Authorized Service Centers
• Perform basic job duties as the need arises in receiving and sending shipments on daily basis
• Maintain documentation and records on Warranty claims, Inventory, Shipments – VDM
• Order, Receive and Issue Spare Parts to Authorized Service Centers and review warranty claims as per ISC warranty Policies
• Receive & Dispatch of Shipments including Packing, Documentation and Unpacking

Technical Expertise

• Triage of equipment on the dock as received by various carriers
• Proper recycling of packaging materials
• Safe handling and storage of gas cylinders
• Processing of Warranty, iNet and rental equipment return shipments
• Proper application of FIFO and storage of iNet and Rental pool instruments
• Processing of iNet/warranty abuse equipment cases
• Pick and process customer orders
• RMA processing. Follow up with Forwarders, expedite shipments
• Movement of repaired equipment from final charging rack for shipping pickup
• Accurate entry of customer information into Oracle, Salesforce or iNet control/admin, including the processing of customer owned assets and rental equipment returns and related processes within Oracle
• Resolve customer concerns related to system or process failure
• Communicate issues as required to the customer by phone or email on shipping status
• Work warehouse bin replenishment for spares and gas cylinders
• Inventory cycle counting and resolution of discrepancies
• All other duties as assigned including shipping assistance and material handling

Process Improvement

• Supervise to ensure all policies, procedures and standards are being followed
• Lead in development, update, review and promotion Logistics SOP’s (Standard Operating Procedures) and documentation. We’re not only seeking process champions but process improvers.
• Communicate process or product issues as vital with Service Team Leaders
• Proactively seek continuous improvement of Logistics Department processes (Kaizen), providing continual evaluation of the team’s processes/methods and enacting change as required to assure the most effective use of resources and equipment
• Participate in departmental daily performance reporting
• Maintain a clean, safe, and functional work area (5S)

QUALIFICATIONS REQUIRED (Non-Negotiable):

Technical

• Bachelor’s Degree or equivalent experience
• Expert computer and typing skills
• Experience in manufacturing, assembly or repair/service environments
• Proven capability to work independently on multiple sophisticated projects requiring judgement to resolve problems

Non-Technical

• Commitment to safe work practice
• Ability to plan and schedule work
• Excellent communication skills in English, both verbal and written, with internal and external collaborators
• Very organized and capable of performing multiple tasks simultaneously
• Strong interpersonal skills by being a positive role model who exhibits integrity, ethics and professionalism
• Superior attention to detail and willingness to take ownership of projects and tasks
• We’re seeking candidates who are fuelled by an unbridled desire to provide exceptional customer service!
• Inventory management experience