Business Support Officer – Commercial

Company: Full Time Qatar Airways
  • Location: Doha, Qatar View on Map
  • Date Posted: October 10, 2022
  • Salary: Negotiable
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About the job

About The Role

As a Business Support officer, you will be providing logistical and administrative support to the operational departments within Corporate Services, for efficient and effective delivery of the organizational goals. From analyzing business performance, managing service level agreements and budgets, to ensuring business performance aligns with the company goals, this position plays a pivotal role in the successful delivery of the operational section.

Accountabilities

  • Controls seamless functioning of the FMS workflow, including escalation of sticky issues, thus ensuring timely redressal of staff matters in company accommodation/offices.
  • Continuously evaluate system limitations of the various FMS modules, comparing them with the actual on-site scenarios so they can be taken to IT for system enhancement/development.
  • Maintain and update skill/trade wise subcontracted staff matrix, along with their contractual rates, to validate the same with the invoice submissions and highlight discrepancies, if any.
  • Investigate escalations from occupants/staff, including service improvement suggestions to formulate a ‘lessons learnt’ document, promoting a continuous improvement work culture.
  • Drafts business documentation for FM, including report writing, presentations, spreadsheet/dashboard preparation and periodically update such documents which serve as a day-to-day guideline for the larger FM technical task force.
  • Organises and prioritises tasks for FM leadership briefings, monitors action areas and reports progress with tasks.
  • Manages a team of employees who coordinate internal and external communications with QR staff and service providers for power shutdowns, generator testing, façade cleaning etc. so that occupants can plan their day accordingly.
  • Performs reconciliation of building assets/ACs in FMS vs Actuals, to ensure proper tracking for AMC visits/servicing schedules so that the life of the asset is maximised.
  • Assist in preparing Scope of Work, Preliminary drawings, BOQ for any FM related project so that the document(s) are as exhaustive as possible.
  • SPOC for all audit related queries (internal or external) on the FM tasks.

About you

You Will Possess

  • Bachelor’s Degree or Equivalent with Minimum 3 years of job-related experience.

OR

  • High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 4 years of job-related experience.
  • 5 or more years’ experience in a relevant support services position.
  • Minimum of 3 years of Gulf experience in similar position with Corporate Housing / Industrial Organization is essential.
  • Good command of English language.
  • Valid Qatari or a transferable driving license.
  • Well-developed analytical and problem solving skills.
  • People management and basic leadership skills.
  • Strong knowledge of MS Office and should be IT knowledgeable.

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