Flight Crew Services Support Officer

Company: Full Time Qatar Airways
  • Location: Doha, Qatar View on Map
  • Date Posted: October 9, 2022
  • Salary: Negotiable
  • Share:

About the job

About The Role

As a Flight Crew Services Support Officer you are responsible to manage an effective administrative support with the Flight Crew Services Support Department and provide comprehensive welfare support to all Flight Deck Crew. Provide necessary support to the Flight Deck Crew who are recognized as being in need to welfare support through illness or other personal challenges.

  • Updates FCSS management on any welfare matters/ concerns from flight deck crew in order to assure appropriate answers and solutions are provided.
  • Manages crew queries on a daily basis in order to ensure practical solutions are provided to any problems that crew may encounter.
  • Assists in preparation and update of the Flight Crew Manual in order to ensure it is as per the current process and procedures.
  • Prepare the minutes of the meeting within Flight Crew Services Support department and follow up to get all pending items closed.
  • Ensure the review board decisions requiring actions from FCSS are implemented within stipulated time causing no work disruption.
  • Processes roster changes, swaps & shifts as requested by the Crew in liaison with the Crew rostering department to ensure there is minimal /no operational impact.
  • Conduct a daily check on particular fleet roster and as per the disruption daily report generated from AIMS to ensure rosters are reflecting the correct data at all times.
  • Ensure crew queries & welfare issues highlighted by crew / management are processed in line with the company polices.
  • Follow up on flight deck crew requests to provide solution and closure in accordance with company rules and regulations.
  • Update Welfare and housing cases log with crew requests/ issues on daily basis for future records, reference and analysis.
  • Participates as department representative in the inventory checks for Jump ship cases supporting Security and facilities department in completion of the separation formalities.
  • Liaise all salary deduction queries, utility bill and other related discrepancies/rectifications with HR payroll in order to get it rectified in case of discrepancy.
  • Provide assistance to the crew in compassionate cases by coordinating with the relevant departments for the issuance of tickets and update of leave as per the company policies.
  • Process leave/ leave extension requests for crew and obtain relevant approvals in line with the company policies.
  • Perform other duties as required by the management.

About you:

An Ideal Candidate Should Meet The Below Requirements

  • Relevant College or University qualification to min Bachelor’s level
  • Minimum 4 years relevant experience
  • Experience in hospitality, social services field or airline industry
  • Organisational and planning skills.
  • Must be computer literate with good knowledge of basic programming software as well as good knowledge of presentation techniques (i.e. Microsoft access, excel (models & tables), PowerPoint, etc.)
  • Ability to communicate effectively in a multicultural, multinational environment.
  • Good written and verbal communication skills in English language.
  • Ability to coordinate/communicate/interact well with other areas/personnel.
  • Must be able to demonstrate empathy with a multinational team of Flight Deck Crew
  • Must be able to work independently under pressure.

Related Jobs