Product Development & Quality Control Manager – DQ

Company: Full Time Qatar Airways
  • Location: Doha, Qatar View on Map
  • Date Posted: October 9, 2022
  • Salary: Negotiable
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About the job

We at Discover Qatar and Qatar Airways Holidays aim to create and deliver unique and unforgettable experiences of Qatar served up through exclusive offerings, a constant focus on quality and always with a customer-first approach.

To achieve our ambition, we need you to share your skills and fresh ideas, this includes:

As Product Development and Quality Control Manager, you will be responsible to support the Line Manager in the development of new DQ (Discover Qatar) products, focusing predominantly on the development of DQ owned (created) products. You will be responsible for all aspects of product design, pricing and commercialization including staff training, SOPs (with operations team) and enhancements.

Accountabilities

  • Support the Line Manager and give output and new innovative ideas to develop excursion and tour packages in and around Qatar.
  • Identify and create products and services which match the marketing strategy, target customer groups and the requirements from the key markets of Qatar Airways network.
  • Review current products by analyzing and making recommendations based on current needs and future requirements, by reviewing product specifications, requirements and appraising new product ideas and/or product or changes.
  • Develop, execute, and manage project plans for the development of new tours and excursions in a timely and cost-efficient manner. Inspect and take stock of all tourist related sites, monuments, museums, and other attractions. Monitor customer and consultant feedback on the tours and service. Ensure correct loading and content is hosted within the DQ systems.
  • Develop DQ product portfolio addressing the customer and new channel needs in line with the unit’s business plan. Manages project budgets, prepares financial analysis reports for higher management review.
  • Determine product pricing by utilizing market research data; reviewing and anticipating product cost. Provide evaluation in the expertise of:
  • Key development of projects by providing feedback / suggestions / advice on design and module changes with consultations between team members and stakeholders.
  • Testing products and services, measuring the levels of acceptance and success rates with stringent quality control.
  • Initiate a process of continuous improvement to ensure that products are continuously refreshed and improved to better meet customer need and that DQ products are in line with market trends.
  • Inspect competitors’ products by researching and overseeing product development based on industry best practices.

Qualifications

  • Relevant College or University qualification to min Bachelor’s level or equivalent
  • Minimum 7 years of relevant experience in DMC
  • Experience within the GCC region is an advantage
  • Excellent understanding of all aspects of international tour operations
  • Comprehensive regional/ product knowledge of Qatar and GCC in particular
  • Sound understanding of margins and profits for a wholesale tour operation
  • Excellent negotiation and contracting skills
  • Managerial skills – Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate’s skills. Ability to foster teamwork among team members.

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