VIP Collection & Credit Control Senior Lead

Company: Full Time Vodafone
  • Location: Doha, Qatar View on Map
  • Date Posted: October 6, 2022
  • Salary: Negotiable
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About the job

Digitally focused and providing a truly world class customer experience is a critical part of what Vodafone stands for. From researching a product or service on our website to buying in a way that fits your daily life, to receiving instant help and solutions with customer queries, we want customers to have the most engaging and inspiring experience possible so that they want to join Vodafone and then stay with us because of the standard of service we provide. From driving penetration and functionality of the My Vodafone App to developing and implementing our global customer experience programme, our Customer Experience teams relentlessly identify ways to improve our customers’ experience of Vodafone to help us become a truly admired company.

With us you will:

  • Overseeing the collections from VIP, key accounts & other segments of business
  • Ensuring activations are happening in alignment to our policies with minimal credit risk
  • Engaging in product & business changes to identify credit risk and mitigating risk with appropriate process & stakeholders
  • Strategically sending out notifications to delinquent subscribers to collect outstanding dues
  • Engaging with discussions with key customers to collect the dues
  • Engaging in discussions with internal stakeholders and relevant teams to discuss payment behavior and support required.
  • Undertake on-going analysis and evaluation of debts portfolio, recommend, and implement initiatives to increase cash flow reduce the Bkt. flow to 90+
  • Ensuring complaints related to credit & collections are resolved timely basis
  • Generate reports & analysis of departments performance in various buckets i.e., 0-90 & 90+ recoveries with various attributes
  • Driving partners and direct channels for timely cash flow from recovery buckets

Apply if you have:

  • Bachelor’s Degree in Business, Advertising, Marketing or similar
  • Minimum 8 years of experience working in a telecom credit & collections function
  • Understanding of customer behavior in market from credit risk perspective
  • Persistence & Result driven professional
  • Ability to work accurately and independently
  • Excellent analytical skills and eye for detail
  • Strong understanding of billing & collections process
  • Experience in CRM and BSS tools
  • Collection process across segments including recovery bucket

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