Receptionist

Company: Full Time Accor Group Sector: Admin, Office & Secretarial
  • Location: Doha, Qatar View on Map
  • Date Posted : April 24, 2024
  • Salary: Negotiable

About the job

Receptionist

You are the beginning of an exceptional guest experience. As a Receptionist, you will make our guests feel welcome and reflect the exceptional experience when they arrive!

What’s In It For You

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

  • Consistently offer exceptional, friendly and engaging service
  • Ensure the best selection for the guest and ensure revenue is maximized through up-selling
  • Recommend property facilities and assist guests with information and special requests
  • Meet the needs of customers and inform them of the services offered
  • Propose a response adapted to the needs of the customer
  • Know the geographical and competitive environment of the establishment
  • Present the Group’s or brand’s loyalty program
  • Apply the procedures and policies defined by the brand and the hotel and of course Versatility, you will actually have to do Reception (C/IN & C/OUT) for the greatest pleasure of our customers and the team.
  • Guest registration and room assignment, accommodating special requests whenever possible to assist
  • Knows cash handling procedure
  • Have thorough knowledge of Front Office system, i.e. Opera
  • Have working knowledge about reservation
  • Have knowledge of handling telephone, internal and external
  • Have full knowledge of master keys, ving cards system
  • Handles check in and check out efficiently

Qualifications

Your experience and skills include:

  • Guest focused personality is essential; experience is an asset
  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem solving abilities
  • Fluency in English; additional languages are a plus
  • Knowledge of the hotel industry
  • Ability to work effectively in a team and sense of initiative

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