Senior Manager Loyalty & Partnerships

Company: Full Time Qatar Airways Sector: Airline & Aviation
  • Location: Doha, Qatar View on Map
  • Date Posted : April 16, 2024
  • Salary: Negotiable

About the job

About The Role

As a Senior Manager – Loyalty & Partnerships, you will be accountable and responsible to support the Loyalty team within QR Commercial Division by providing end-to-end support to review, analyse, draft and negotiate complex contracts related to loyalty partnerships including compliance with relevant laws and regulations, competition laws and compliance, data privacy, cyber-security and technology contractual requirements to protect the interests of, and to meet the business requirements of Qatar Airways Group. This role is also responsible to act as Group Legal point of contact for assisting with relationship management with the Loyalty team.


  • Negotiate, develop and manage strategic Loyalty contracts in accordance with corporate requirements of QR Group, support legal requirements and procedures to secure and protect the business interests of the company including a wide variety of related matters.
  • Establish Qatar Airways as an ethical partner in a highly competitive market through negotiating, drafting and implementing a wide variety of Loyalty partnership agreements.
  • Develop a suite of relevant contract templates for the different Loyalty partnerships.
  • Develop and implement contract policy and procedure revisions and improvements and ensure QR contracts are as per standards.
  • Identify and evaluate the risks arising from contractual positions and advise the business accordingly to mitigate the anticipated risks.
  • Support the research and preparation function of the Group Legal Department by providing technical and regulatory guidance.
  • Develop strong professional relationships with stakeholders and other senior management to work collectively on commercial contracts and other related projects. (Stakeholder Management)
  • Guide and support QR divisions on the development of processes and procedures in alignment with QR Compliance Policies.
  • Establish the department or teams objectives and priorities to align with and support business objectives.
  • Regularly evaluate the department or teams objectives, plans, procedures and practices, and make appropriate changes if needed.
  • Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.
  • Train and develop other employees, to ensure succession planning is in place.
  • To be committed and contribute to the National talent development, by coaching the national developees, preparing them for a career with boundless potential. Leading to the programme’s continued growth and success.


About you

You Will Possess

  • Relevant College or University qualification to min Bachelor’s level (Master’s or Higher an added bonus)
  • Minimum 10 years relevant experience
  • Fluent English Speaking and writing skill
  • Strong legal drafting skills
  • Excellent knowledge in contract and commercial negotiation relating to service and product agreements
  • Experience of Loyalty schemes and E-money Regulations
  • Proficiency in MS Office Suite, particularly MS Word
  • Keen eye for detail and strong presentation skills
  • Ability to multitask and meet deadlines
  • Managerial skills – Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to foster teamwork among team members.

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