Role Purpose:

The Learning and Development Manager is responsible for implementing initiatives for developing skills of existing employees. The role holder is also responsible for overseeing the implementation and results of the training needs analyses.

Role Details – Key Responsibilities and Accountabilities:

Training Needs Analysis

Oversee the implementation of the training needs for the different business unit based on the performance assessment and develop a training strategy and calendar

Communicate with management and develop surveys to identify training needs

Provide inputs on competencies required for key positions in the organization

Vendor Management

Based on the training needs analysis identify different vendors to develop or carry out training

Ensure that selected service providers correspond to the company needs, review the performance and renew or cancel existing contracts based on the performance review

Training Administration

Select and use effective training methods appropriate for the situation when delivering training

Develop and communicate the training calendar to the business units

Develop and organize training manuals, multimedia visual aids, and other educational material

Develop and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences and workshops

Conduct orientation sessions and arrange on-the-job training for new hires

Training Evaluation

Follow up on the feedback of selected trainings and monitor the implementation of the trainings throughout the year

Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement

Implement the audit process for the performance of vendors in order to evaluate their performance

Policies and Procedures

Oversee the implementation of HC standards related to learning and development in all countries and align procedures

Follow all relevant operational procedures and instructions so that work is carried out in a controlled and consistent manner

Human Capital Responsibilities

Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management

Provide mentorship for the purpose of developing a continuous talent pipeline for key roles

Provide inputs for the development of annual manpower plan

Ensure the implementation of MAFR’s corporate policies and relevant procedures

Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role.

Definition of Success

Number of programs developed

Timely completion of training programs

Participation in training programs

Quality of training materials, programs and vendors

Positive employee feedback
Qualification, Experience & Skills:

Minimum Qualifications/education

Bachelor’s Degree in Business Administration or Human Resources

CIPD or SHRMS certification is preferred

Minimum experience

5+ years’ experience in a similar position, experience within retail is preferred

Skills

Efficient communicator

Result Oriented

Highly organized with strong multitasking skills

Good time management skills

Good problem solving skills

High attention to detail