Pharmacy Customer Service Representative

Full Time @ Coastal Qatar Sector: Customer Services
  • Doha, Qatar View on Map
  • Date Posted : September 30, 2022
  • Salary: Negotiable
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About the job

PHARMACY CUSTOMER SERVICE REPRESENTATIVE

Qualification

  • High School Diploma or GED (Minimum).

Experience

  • Minimum 1 year of experience in Call center. (Preferably with Healthcare experience)
  • GCC experience will be an added advantage.
  • Fluent in speaking and writing Arabic and English.

Key Expectations

  • Computer/Software skills – proficient in the use of computers, multiple software systems and learning of new programs. Experienced in Microsoft office. Able to handle and manage significant email and phone communications.
  • Communication skills – Active and attentive listener. Able to ask the needed questions while adjusting to situations in a fast-moving environment. Active communication with supervision and other members of the pharmacy team through email and phone correspondence.
  • Maintain balanced performance in areas of production and quality.
  • Maintain confidentiality and project a professional business image.
  • Positive attitude and ability to work independently.
  • Previous Inbound call center experience or the ability to provide excellent customer service by phone with sincerity and professionalism.

Responsibilities

  • Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries.
  • Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries.
  • Have quality focus and are detail oriented
  • Ask appropriate questions and listen actively while documenting required information in computer systems.
  • Setting up new and refilling order accurately.
  • Payment arrangements, Billing/rebilling claims.
  • Have excellent schedule adherence – time management is a must
  • Make outbound calls to customers on prescription orders and payment issues.
  • Adjustment processing.

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