The Head of Events is responsible to provide event planning oversight and project management by taking a lead role in the planning and execution of events and supports the implementation of best practices and the adoption of high standards of excellence for all client events. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence.

Key Responsibilities:

Achieves productivity goals and activity goals, as established, and agreed with management.

Accountable to provide full-service event planning

Provide day-to-day event planning, preparation, and project management for multiple national meetings, large-scale conferences, and other events for a variety of clients simultaneously

Ensure best practices are maintained for all events managed by the assigned Member Services team; participate in team meetings and work collaboratively to complete client work with an emphasis on event-related projects

Serve as a member of the Events team; support the development and adoption of best practices, training, and high standards of excellence across all events

Provide project coordination for the team by effectively delegating and assigning tasks, creating timelines, and helping team members to prioritize workloads

Staff and manage volunteer committees; cultivate strong relationships and drive volunteers to develop actionable event work plans and meet deadlines

Own the execution and implementation of assigned events with a strong sense of accountability

Effectively utilize internal professional services automation system to develop, manage and track event project timelines and related tasks

Oversee the implementation of successful marketing and communications for client websites, meetings, and events via email, web, and print

Oversee the creation and maintenance of online components of client websites to registration including event web pages, surveys, etc.

Conduct site inspections: research and evaluate venues and facilities; make recommendations to association leadership regarding site selection

Oversee the creation of event publications, signage, syllabus materials, and conference apps

Provide high-touch customer service to all clients, work directly with registrants on problems and inquiries

Coordinate travel, lodging, and expenses for participants traveling to meetings

Create and manage event budgets; collect registration, sponsorship, and exhibit income

Develop and maintain solid relationships with exhibitors/sponsors

Facilitate speaker and sponsor/exhibitor tracking

Manage meeting preparation, supplies ordering, and packing/shipping of event materials

Oversee staffing at events and manage onsite event registration; includes occasional travel to regional and national meetings

Utilizes yield management techniques by profitably negotiating rates and space commitments to enhance the company’s financial performance.

Requirements:

Proven experience in the events field

Skilled in project management

Knowledge of KPIs and marketing techniques for event management

Computer savvy; proficient in MS Office

Outstanding communication and negotiation ability

Excellent organizational skills

A knack for problem-solving

Customer-service orientation

A team player with leadership skills

BSc/BA in PR, marketing, hospitality management or related field is preferred