About the job
The Head of Events is responsible to provide event planning oversight and project management by taking a lead role in the planning and execution of events and supports the implementation of best practices and the adoption of high standards of excellence for all client events. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence.
Achieves productivity goals and activity goals, as established, and agreed with management.
Accountable to provide full-service event planning
Provide day-to-day event planning, preparation, and project management for multiple national meetings, large-scale conferences, and other events for a variety of clients simultaneously
Ensure best practices are maintained for all events managed by the assigned Member Services team; participate in team meetings and work collaboratively to complete client work with an emphasis on event-related projects
Serve as a member of the Events team; support the development and adoption of best practices, training, and high standards of excellence across all events
Provide project coordination for the team by effectively delegating and assigning tasks, creating timelines, and helping team members to prioritize workloads
Staff and manage volunteer committees; cultivate strong relationships and drive volunteers to develop actionable event work plans and meet deadlines
Own the execution and implementation of assigned events with a strong sense of accountability
Effectively utilize internal professional services automation system to develop, manage and track event project timelines and related tasks
Oversee the implementation of successful marketing and communications for client websites, meetings, and events via email, web, and print
Oversee the creation and maintenance of online components of client websites to registration including event web pages, surveys, etc.
Conduct site inspections: research and evaluate venues and facilities; make recommendations to association leadership regarding site selection
Oversee the creation of event publications, signage, syllabus materials, and conference apps
Provide high-touch customer service to all clients, work directly with registrants on problems and inquiries
Coordinate travel, lodging, and expenses for participants traveling to meetings
Create and manage event budgets; collect registration, sponsorship, and exhibit income
Develop and maintain solid relationships with exhibitors/sponsors
Facilitate speaker and sponsor/exhibitor tracking
Manage meeting preparation, supplies ordering, and packing/shipping of event materials
Oversee staffing at events and manage onsite event registration; includes occasional travel to regional and national meetings
Utilizes yield management techniques by profitably negotiating rates and space commitments to enhance the company’s financial performance.
Proven experience in the events field
Skilled in project management
Knowledge of KPIs and marketing techniques for event management
Computer savvy; proficient in MS Office
Outstanding communication and negotiation ability
Excellent organizational skills
A knack for problem-solving
A team player with leadership skills
BSc/BA in PR, marketing, hospitality management or related field is preferred