About The Role

With an extensive global network, highly-experienced staff and premium facilities, we offer a high-quality air freight service to our growing list of customers around the world.

The Role Includes But Not Limited To

As the business expands, we are pleased to announce an incredibly exciting opportunity to join our Cargo Customer Service Team in Doha as a Customer Service Coordinator.

• Providing outstanding customer service to improve customer satisfaction and relationships as well as interacting with customers, providing information to inquiries relating to the services of QR Cargo.
• Resolving customer complaints via phone and email in a timely and appropriate manner.
• Accurately tracking customer queries using Qatar Airways Cargo tools to facilitate reporting and identification of common inquiries, maintaining an accurate database of customer queries with actionable data output.

Additional To Include (If Any)

• Handle irregularities or discrepancies and ensure the concern departments are involved to resolve the issue
• Coordinate with Cargo Operation Team, Outstations and Sales teams in order to respond to queries on shipments and report status back to customer
• Work closely with fellow team members and team supervisors on unresolved cases
• Identify area for improvements

About you

• Relevant Vocational, Tertiary or Trade qualification
• Working knowledge of cargo operations and processes
• At least 2 years of experience in aviation, preferably within air cargo industry or in logistics and supply chain
• Good problem solving skills with strong motivation to learn
• Fluency in written and spoken English