As a System Support Coordinator, you will be responsible to maintain database on Microsoft Dynamics (MSD) system used by QR Corporate Customer Care. Also, you will be responsible for assignments/re-assignments of cases which includes GCEO, Executive Management escalation, Social Media, Skytrax posts in a timely manner.

Your Key Accountabilities Include

• Prioritize the assignment and registration of Social Media post(s) and escalation for higher management. Will ensure the case(s) is actioned in a timely manner.
• Update and maintain a record for GCEO-Weekly and Case Brief Report.
• Identify and register vital report received through various internal channels.
• Update and amend case detail field(s) as per email request received from the case handler.
• Respond to Onboard Medical Assistance form.
• Routine check on Missing Email(s), case and approval.
• Perform support related duty to run the department function smoothly on a daily basis. Handle a wide variety of situation(s) and task involving the administrative function of the office. Tactfully handle enquiry/and/or refer to appropriate personnel/department.
• Independently manage multiple task(s) and assigned project whilst respect the deadline and simultaneously ensur the integrity of all information and data.
• Refer routine matter to appropriate person for action and follow up to ensure completion.
• Arranges required office equipment for new and existing staff.
• Access and maintain record for Department Asset.
• Perform other department duty related to his/her position as directed by the Head of the Department.
• Perform other related duty, as assigned, for the purpose to ensure the efficient and effective function of the work unit.

Qualifications

• Bachelor’s Degree or Equivalent with minimum 3 years of job-related experience
• Certificate in Computer applications – MS office (Word, Excel, Power point, Access)
• Ability to work in a cross-culture environment
• Excellent written and verbal communication skills
• Maintain confidentiality and self-discipline
• Should be motivated, responsible and focused
• Strong interpersonal and team working skills