Cash Supervisor – Retail

Full Time @ Al Baladi Group Sector: Retail, Store & Inventory
  • Doha, Qatar View on Map
  • Date Posted : August 30, 2022
  • Salary: Negotiable
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About the job

Responsibilities:

  • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
  • Strategizing and monitoring the daily activities of cashier operations.
  • Assisting customer service staff with duties where required.
  • Training staff in areas of customer service and company policies.
  • Managing cashier coverage and customer flow to ensure proficient customer service.
  • Monitoring and authenticating returns, exchanges, and voids.
  • Investigating and solving customer service complaints.
  • Assisting with the development and implementation of service policies, and explaining these to staff and customers.
  • Maintaining documentation pertaining to customer service department activities.
  • Performing additional duties where needed.

Requirements:

  • High school diploma, GED, or suitable equivalent.
  • 2+ years of work experience in a similar position.
  • Proficient knowledge of customer service, and standard office practices and procedures.
  • Proficient computer skills.
  • Proficient standard office equipment skills.
  • Outstanding communication skills, both written and verbal.
  • Strong people skills.
  • Excellent phone etiquette.
  • Outstanding organizational skills.
  • Available to work shifts.
  • Arabic National only
  • Must have NOC

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