Digital Lead – FIFA

Full Time @ Vodafone Sector: Digital & Social Media
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About the job

Digitally focussed and providing a truly world class customer experience is a critical part of what Vodafone stands for. From researching a product or service on our website to buying in a way that fits your daily life, to receiving instant help and solutions with customer queries, we want customers to have the most engaging and inspiring experience possible so that they want to join Vodafone and then stay with us because of the standard of service we provide. From driving penetration and functionality of the My Vodafone App to developing and implementing our global customer experience programme, our Customer Experience teams relentlessly identify ways to improve our customers’ experience of Vodafone to help us become a truly admired company.

With us you will:

  • Generate revenue and overachieve sales targets for ecommerce channels,
  • Manage descriptions, categories, provides content descriptions for goods offered through eShop
  • Manage creation of content for website and eShop to stimulate sales,
  • Plan, run and manage digital offers, promotions, and campaigns to meet given sales targets,
  • Run acquisition campaigns through paid and own media,
  • Work closely with UI/UX team and developers to ensure best experience for customers using ecommerce channels,
  • Work closely with terminals and operations teams on forecasting to assure uninterrupted orders delivery to customers,
  • Provide analysis and reports on metrics such as daily/weekly/monthly sales by product, category, campaign, channel etc.

Apply if you have:

  • Bachelor’s Degree in Business, Advertising, Marketing or similar
  • Minimum 3 years experience across digital marketing, eCommerce
  • Extensive experience with practices and techniques related to web merchandising or online retailing,
  • Experience in Digital marketing, sales, lead generation and advertisement, Digital personalization and optimization tools and testing
  • Digital marketing using paid media, social media and own channels
  • Platform knowledge on Google (Search, YT, GDN, Analytics), SEM, Meta, DSPs, lead generation, WhatsApp marketing, ChatBot Marketing, Adobe Analytics, Adobe Target and Adobe Audience Manager
  • Digital analytics understanding and reporting skills

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