Hayya B2B Support / Client Liaison Officer

Full Time @ Supreme Committee for Delivery & Legacy Sector: Events & Exhibitions
  • Doha, Qatar View on Map
  • Date Posted : August 21, 2022
  • Salary: Negotiable
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About the job

3 Months contract based in QATAR

A Hayya B2B client liaison officer must work in the fast-paced, high-pressure FIFA World Cup Qatar 2022 event environments and must be willing to take initiative to proactively address issues. Liaison officers often serve as mediators, so their duties also include fostering relationships, getting people to understand the Hayya Process and Hayya Systems. Liaison officers must showcase strong organizational skills. Liaison officers must be self-motivated and strong leaders capable of promptly and effectively monitoring, coordinating and communicating strategic objectives.

Key Responsibilities

Provide Hayya related information and assist with the application process

Manage communications with the assigned FIFA Client Group focal point(s) relating to Fan ID process

Act as liaison between Hayya support team and Client Group Guest Manager to resolve queries and issues

First point of contact for analysis, update and oversight of the end-to-end Hayya process

Handing Hayya Cards, where applicable

Escalating necessary issues to supervisors

Job Requirements

Bachelor’s Degree.

Event and IT application experience preferable.

Experience in the areas of either guest management (VIPs/VVIPs/Hospitality) or corporate sponsors most preferred – though media groups and team services or others also accepted.

Arabic, English, French, Spanish, or German speaking candidates given priority though all other languages welcome.

Computer Skills – Should be conversant in Computer usage

Quick leaning – They will be training on the operators of the Fan ID hardware and software. Solid computer literacy, analytical, & problem solving soft skills are a must.

Customer relationship management – Being the focal point for the FIFA Counterpart they should possess excellent customer relationship management skills.

Customer Service – Should demonstrate the communication skills to position them to be a presentable interface of the Supreme Committee in specific and the State of Qatar

Multilingual – should preferably be multilingual or bilingual with fluent English or Arabic being one of the languages

Supervisor’s Guidance – Ability to implement supervisor’s advice and instructions

Friendly Attitude – Positive emotional energy and politeness with their counterparts in FIFA, for any potential situation

Professionalism – No customer complaints

Expedience – Having worked in a similar role would be beneficial

Efficiency – demonstrated grasping of managing software (and hardware)

Collaboration – Ensure efficient collaboration with other Liaison Officers/FID Staff to maximize efficiency or fan experience

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