Waiter/ess

Company: Full Time Accor Group
  • Location: Doha, Qatar View on Map
  • Date Posted: January 11, 2024
  • Salary: Negotiable

About the job

Scope and Objectives

This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette, in line with our motto.

Key Deliverables And Responsibilities

  • Ensure correct grooming standards are followed at all times
  • Exceed guest satisfaction by knowing preferences and update profiles
  • Maintain detailed knowledge of the restaurant menu & daily specials at all times
  • To be familiar with the beverage service including glasses used and appropriates garnishes
  • Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
  • Anticipate and service of guests’ requirements at all times
  • Following up daily financial targets of area/division
  • Use opening and closing checklist to ensure smooth opening and closing of the venue
  • Ensure service stations are constantly cleared and re-stocked during service
  • Serve and clear food and beverage items in an unobtrusive and professional manner
  • Present menus in a proactive manner
  • To feel empowered and accountable within the work place
  • Keep manager on duty updated of any guest feedback so they can update the Glitch Report
  • Maintains the HACCP & FIFO standards as required by the regional governing body
  • Follow Hotel Evacuation Policy in case of an Emergency
  • Attend all necessary briefings and training sessions as instructed by the Manager
  • Handle financial procedures according to guidelines set by the finance department
  • Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
  • Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
  • All issues and negative guest feedbacks needs to be properly reported on glitch system
  • Follow care program at all times, and report issues through the system to maintenance

Qualifications

Personal Attributes

  • Motivator & role model
  • Positive attitude and well spoken
  • Result driven
  • Displays initiative
  • Commitment to professional values
  • Team creator
  • Customer / people oriented
  • Creative / open-minded

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