Door Man

Company: Full Time Accor Group
  • Location: Doha, Qatar View on Map
  • Date Posted: January 11, 2024
  • Salary: Negotiable

About the job

Job Description

Maintains the highest standard of service at the front entrance at all times, escorting arriving guests to the Reception/Front Office, recognizing regular guests, provides assistance with transportation and directions for guests and visitors to the hotel.

  • Provide a warm, engaging welcome to all guests and visitors at the hotel
  • Maintain a good relationship with all taxi drivers
  • Ensure the traffic of front entrance is in good order at all times
  • Ensure the front entrance is clean and tidy, paying special attention to all glass areas and the main doors as well as emptying ashtrays when required
  • Ensure all happenings or accidents at the front entrance are reported to the Guest Service Manager in a timely manner
  • Organize taxis for all in-house guests and patrons
  • Ensure all patrons or guest’s cars are parked properly with care
  • Make guests aware of any dents/ scratches before issuing of valet ticket
  • Liaise with valet staff for parking and collecting of cars
  • Ensure a high awareness of security at all times
  • Be aware of all functions that are taking place in the hotel and to direct guests to the correct destination
  • Display an attitude of friendliness, courtesy and sincerity to all guests (both internal and external), making them feel welcome and at ease
  • Maintain amicable and co-operative working relations with other departments in the Hotel
  • Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
  • Be aware of the departmental schedule and to always be on time for duty

Qualifications

  • Proficient in English (verbal & written).
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
  • Must be flexible in terms of working hours and willing to work overnight
  • Prior experience in customer service an asset

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