Team Lead Riders

Company: Full Time Talabat
  • Location: Doha, Qatar View on Map
  • Date Posted: January 10, 2024
  • Salary: Negotiable

About the job

Role Summary

Interacts with riders and suppliers to solve operational issues and monitor daily operations.

Creates and modifies schedules for riders as per demand. Assists rider supervisors and trainers

with tracking riders’ compliance and performance.

What’s On Your Plate?

● Align with riders to solve problems in real time & and monitor them on a daily basis.

● Tracking rider performance with coordinators and taking ownership of rider performance.

● Weekly zone meeting with riders.

● Assisting dispatchers with rider issues via communication channels.

● Ensures compliance of rider equipment/branding usage.

● Directs, optimizes, and coordinates full order cycle.

● Support riders in any problem they face by providing 100% live operation support.

● Ownership of SOPs’ violation within the fleet

● Ensuring 100% fleet hygiene quality.

● Provide support to third-party logistics by ensuring “working hours” exercises are being

completed to meet daily/weekly forecasted supply targets.

What Did We Order?

● Prior experience in the logistics field (1 year minimum).

● Knowledge of “last mile logistics” & “in-house operations”.

● Proficient in MS Office / Google Suite (Google Sheets, Docs, Slides, Gmail, etc.)

● Preferably fluent in English & Hindi / Urdu. Arabic is a plus.

● Holder of a valid Qatari driving license (light vehicle) or willing to get one.

● Ability to work under pressure, multitask & work on rotational shifts.

● A people-person who can interact with a big team of riders.

● Possess good time management & resource planning skills.

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