Business Policies and Process Analyst

Full Time @ Qatar Airways Sector: Accounting, Finance & Banking
  • Doha, Qatar View on Map
  • Date Posted : July 25, 2022
  • Salary: Negotiable
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About the job

About The Role

As a Business Policies and Process Analyst, you will be responsible to collect procedural, operational or industry mandated information to contribute to policy changes affecting customer serving of reservations, ticketing or operations. You will re-evaluates policies and procedures with Policies and Regulatory Compliance Manager to ensure compliance with requirements across geographical markets with implementation based on optimal commercial needs.

Other Key Accountabilities Would Include

  • In cooperation with the line manager, drafts, for approval the wording/documentation of policies and procedures ensuring clarity and ease of application for commercial success and operation efficiency
  • Evaluates existing policies and procedures up-to-date with the focus on standardization across the business
  • Incorporates changes in the policies and procedures with respect to organization structure and authority limits
  • Maintains policies, procedures and other commercial guidelines in the Commercial Documentation Management System to ensure that latest versions are always available to Direct Distribution Channels
  • Following priorities set by departmental management, identify opportunities to simplify and remove non-value added steps in order to contribute to better handling customers and business transactions
  • Act as a trusted advisor to answer queries pertaining to commercial policies, procedures and guidelines

About You

We are looking for a passionate and experienced professional to join the Revenue Management Team

  • Bachelor’s Degree or Equivalent – essential degree in Economics, Business Economics, Operations or a relevant discipline
  • Adequate airline commercial training
  • Minimum 3 years of relevant experience in developing policies and procedures and delivery of training materials
  • Work experience with CRS/ GDS Reservations and Ticketing functions
  • Understanding of industry standards and regulatory affairs
  • Knowledge of Revenue Management theory is an advantage
  • Knowledge of the Passenger Service systems is an advantage
  • Analytical skills – ability to identify and resolve critical issues
  • Excellent English communication skills – both -written and verbal

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