IT Specialist / Manager – Kingston Stanley

Full Time @ Jobs in Qatar Sector: Computer, Software & IT
  • Doha, Qatar View on Map
  • Date Posted : June 22, 2022
  • Salary: Negotiable
  • Share:

About the job

Reports to IT Director

Client: Management Consulting/ Strategy House

As an IT Specialist your primary responsibility is assisting the IT department with all aspects of technology as it relates to Office, Regional priorities.

You will work in the Doha office and report directly to the Middle East IT Manager, and you are able to perform successfully in a fast-paced, high-performing, service-orientated environment.

Key responsibilities

Providing a high level of customer service through on-site technical support in both home and office environments, primarily in Baku and the attached offices, over a variety of platforms (e.g. PC, Mac, iOS, Android, etc.) for all assigned case teams and office based staff in a fast-paced environment

Supporting user community by providing tailored solutions for their technology while on-site in offices, at client locations and at special events e.g. executive speeches, press conferences, offsite meetings etc.

Prepare and deploying laptops (Windows and MacOS) for staff, including all required user profile configuration and data migration as well as maintain configurations of computer systems

Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources (Zoom, MS Teams and WebEx in particular)

Key strengths and attributes needed to succeed in the role:

Focus on excellent customer service and the needs of the user community through excellent communication (written and verbal), time-management and collaboration skills

Self-starting attitude and resourcefulness to identify, analyse and solve problems that may arise

Professionalism to be able to respect all information as personal and confidential

Ability to work independently as well as in a team environment displaying consideration and respect for others

Excellent oral and written English, clear communication and ability to communicate with technical and non-technical stakeholders

Essential:

Broad experience in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration

Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area

Experience in effectively communicating and presenting technical concepts to management, peer group and staff

Windows 10, Windows server, Mac OS, Microsoft Office 365 and SharePoint Online support experience

WebEx/Zoom meeting setup and basic troubleshooting experience

LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar

SCCM or imaging software experience

WIFI troubleshooting experience

Exposure to cloud technology

VoIP experience

Experience in working with international teams

Desirable:

Strong analytical and planning skills demonstrating a working knowledge of tools such as Tableau and PowerBI

Experience using Slack and Trello

Experience in training users in new technologies

Location: Doha, Qatar

Salary: 15k-18k depending on experience

Related Jobs