Hostess / Greeter

Company: Full Time The Ned
  • Location: Doha, Qatar View on Map
  • Date Posted: December 20, 2023
  • Salary: Negotiable

About the job

Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.

We are looking for a Hostess/Greeter to work within The Ned Doha. If you have experience as a Hostess/Greeter in a busy restaurant or hotel luxury environment, and you are enthusiastic, passionate and knowledgeable about fresh food and good service; then we want to hear from you!

What we offer you as a Hostess/Greeter:

  • One of the most competitive salaries in the country
  • Complimentary meals on duty
  • Amazing learning and development programs
  • Discounted rates at The Ned Doha
  • Fantastic career growth opportunities

A Hostess/Greeter working with us entails the following:

  • To ensure that relevant grooming standards adhered to, both personally and by the team, reflecting a professional image for our guests
  • To attend pre-service briefings for daily updates, ensuring tasks are followed up efficiently prior to guest’s arrival
  • To ensure that tables are appropriately cleared and re-set according to reservation plans
  • To greet, escort and seat the guests in a friendly, professional, and courteous manner
  • To maintain cleanliness and presentation of the restaurant entrance and its surrounding
  • To maintain cleanliness, presentation, and stock of the restaurant menus
  • To take every reservations in a friendly and professional manner
  • To follow up any special requests related to reservation
  • To manage and assist the Reception/Restaurant/General Manager in controlling the flow of the guests.
  • To ensure that guests are seated according to their requirements
  • Log in any information about special requirements, preferences from the guests and use it to give the special touch to the service
  • To collect and update guests’ database
  • To maintain a clear record about past reservations
  • Responsible for cash float and cashiering
  • To prepare and present bills accurately
  • To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the manager/assistant, followed by effective communication.
  • To wish “farewell” to all guests, ensuring guest satisfaction has been reached.
  • To perform all duties related to restaurant closing shifts
  • Excellent knowledge of all food and beverage items served in the Restaurants
  • To handle guest comments and complaints in the appropriate manner and communicate to Restaurant Management

Qualifications:

  • Previous hotel experience in a similar role
  • Passionate, motivated with exceptional customer care skills
  • Able to respond effectively to customer complaints ensuring the necessary information is given to the right people
  • Well organised, adaptable and flexible to work varied hours
  • Good level of written and spoken English

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