Flight Crew Service Support Manager

Company: Full Time Qatar Airways
  • Location: Doha, Qatar View on Map
  • Date Posted: December 16, 2023
  • Salary: Negotiable

About the job

About The Role

Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Flight Operations team as a Flight Crew Service Support Manager.

As a Flight Crew Service Support Manager, you will be responsible for managing the relationship between the company and the Flight Crew population by addressing their welfare issues raised by the latter right from the time they come to Doha as candidates for an interview and subsequently join the company. You will also be responsible for the effective management of all welfare services to the Flight Crew, providing direct leadership to a team of support staff and developing Flight Crew welfare policies and procedures.

Specific Responsibilities For The Role Include

Ascertain smooth/stress-free entry of new joiners to facilitate flight crew to focus on their initial training without being wired by other possible issues about residential permit issuance, driving license, bank accounts, children’s school etc.

  • Manage the welfare support operations ensuring the day-to-day key deliverables e.g. induction of new hires and welfare-related issues of current pilots about sickness, accommodation, leave etc. are achieved.
  • Manage all authorizations for HR related decisions of crew such as rostering, emergency/ compassionate/ sick leave, loss of documents etc.
  • Prepare and maintain a Flight Crew Service Support manual in line with HR policies and procedures to ensure uniformity and consistency.
  • Provide appropriate and swift response in support of crisis situations occurring to Flight Crew both inside and outside the organization.
  • Manage and control daily roster disruption issues including sickness and non-availability for duty and report to the Fleet to arrive at a decision.

About you

The successful candidate will have the following skills and qualifications:

Relevant College or University qualification to minimum Bachelor’s level with a minimum 7 years of job-related experience.

  • Human Resource and Welfare job-related experience.
  • Customer Service and Hospitality Management experience.
  • In-depth knowledge vis-à-vis Flight Crew, life in Doha.
  • Awareness of Qatar Airways operating culture.
  • Excellent coordination and project management skills.
  • Ability to quickly analyze and decide a course of action.
  • Excellent verbal and written communication skills.
  • Valid Qatari driver’s license.

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