Senior Manager Aircraft Interiors

Company: Full Time Qatar Airways
  • Location: Doha, Qatar View on Map
  • Date Posted: December 11, 2023
  • Salary: Negotiable

About the job

As a Senior Manager Aircraft Interiors, you will be responsible for Conceptualizing designs, and plans, and developing and managing a portfolio of products and services throughout. Directing and executing to oversee and monitor the QR vision into tangible, and implementable hard product design concepts for Qatar Airways fleet aircraft cabin interiors.

Lead aircraft interiors product development process relating to the cabin product, across all customer touchpoints in cabin LOPA, seats, lavatories, galleys, IFE & connectivity, storage, monuments, and manage all aspects related to the cabin for new and in-service aircrafts. Role direct impact on improving our NPS and CSAT scores for the onboard customer experience.

Other key responsibilities are:

Strategic

  • Develop medium and long-term aircraft interiors strategy and plans aligned to Qatar Airways’ corporate vision. Considering organisation’s long-term strategic roadmap, develop plans to support new product designs.
  • Implementation of all cabin definition and seat programs quality, and implementation of programs and/or business plans.
  • Responsible for the development and orientation of research-based design to continuously improve current aircraft interior products and generate ideas for new product concepts.
  • Creates and implements the best practices of the design vision, strategy, policies, processes and procedures to help and improve operational performance.
  • Direct the business unit in researching and creating new products that reflect QRs brand values, ensure that these values and the high standards associated with them are embraced by executive management across the airline.
  • Drive the identification and evaluation of new market opportunities, emerging technologies, and customer needs to inform cabin interiors development initiatives.
  • Foster a culture of innovation and design thinking within the department, encouraging creative problem-solving and continuous improvement.

Operational

  • Define, develop all customer facing products for each cabin class.
  • Lead the creation and execution of product roadmaps, ensuring effective prioritization, resource allocation, and timely delivery of key milestones.
  • Work in close alignment with technical project team to create interior specification of all new aircraft fleet in terms of seats, galleys, lavatories third spaces, trim and finish – curtains, carpets, laminates, special features, branding panels, mood lighting, etc., that are crew and passenger centric ensuring that Qatar Airways brand and vision are exemplified with world class aircraft that are innovative and best in class
  • Represent QR at all milestone of new aircraft programs meetings with Boeing/Airbus and associated suppliers.
  • Lead internal and external stakeholders, suppliers and partners through initial brainstorming sessions, design reviews and workshops, identify challenges faced to ensure the success of the final product when launched.
  • Analyse and evaluate CRM/EVR data to meet the scientific and intuitive expectations of our customers.
  • Lead and be a key driver of of internal and external teams of Qatar Airways in terms of product and service specifications, quality versus price, sustainability and overall look and feel.
  • Collaborate with departments that are involved in product and service testing to determine end-user acceptance.
  • Provide project status updates to the executive management and other stakeholders as required.
  • Facilitate and evaluate all tender submissions and work with Technical Projects through to final selection and implementation of product.

About You

We are looking for a passionate and experienced professional to join the Product Development & Design Team.

  • Minimum qualification of bachelor’s degree or equivalent is essential
  • Background with a related, industrial design related field
  • 10+ years of job-related experience in aircraft interiors development with focus on premium airlines
  • Strong knowledge of OEM, aircraft development process is critical
  • Good knowledge of materials and technologies used for aircraft definitions
  • Experience in luxury hospitality and/or full-service airline environment.
  • Experience in product development.
  • Strong sense of aesthetics, design principals, understanding of ergonomics and user requirements
  • Proven experience of managing and delivering with culturally diverse team
  • Demonstrated skills to communicate confidently and impactfully to senior and/or department stakeholders.

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