Telephone Operator

Company: Full Time Four Seasons Hotels
  • Location: Doha, Qatar View on Map
  • Date Posted: December 11, 2023
  • Salary: Negotiable

About the job

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

Responsibilities:

  • Handle Incoming Calls, handle In-house calls.
  • Taking written messages for hotel guests; transferring guests to voice mail to leave a message as well as retrieving guests’ voice messages.
  • Be able to lodge guest’s requests for Wake up calls, set the console and give the wake-up call, deal with unanswered wake-up calls; handle the incoming faxes
  • Be able to handle guest requests in terms of DND, privately registered guests, and Function room telephones.
  • Be well versed in General hotel information, Four Seasons information and knowledgeable about Speed Dial extension.
  • Be able to handle security issues such as Fire alarm procedures, calling the house doctor, Bomb threats and Guest/ Staff confidentiality.
  • Assist with guest complaints
  • Govern overnight tasks such as daily reports for all departments and line checks, pulse control report; communicating guest requests to the overnight runner.
  • Be able to respond to crisis situation; running the operation manually when Opera crashes and applying the contingency plan in case the switchboard being crashed.

Preferred Qualifications and Skills

Luxury hotel experience at a similar level

College Education Or Equivalent Experience Preferred.

Excellent command of the English language

Our Offering:-

  • Deeply instilled values-based company culture
  • Opportunities to build a successful career with global potential
  • Unique strong culture – diversity of 50 different nationalities
  • Living accommodation in high quality, well-resourced apartment
  • Excellent Training and Development opportunities
  • Employee Recognition Programs
  • Complimentary nights at FS Hotels Worldwide
  • Paid annual home leave tickets
  • Complimentary meals in employee restaurants
  • Free transportation to work
  • Medical coverage

Work Authorization:-

The Hotel will apply for work authorization for a successful candidate.

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